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Pillow buying guide: How to choose the perfect pillow for your guests

Articles | Out of Eden - 28.04.2021

Pillow buying guide: How to choose the perfect pillow for your guests.

Offering your visitors a selection of pillows to appeal to their different needs, sleep positions and preferences is a sure-fire way to please, but knowing exactly which pillows to choose can be a difficult task. 

Our extensive range of natural- and synthetic-filled pillows gives you the option to mix and match pillows, so you can personally deliver that comfortable night’s sleep. 

In this hotel pillow buying guide, we’re sharing the top elements to consider when choosing pillows, answering all of your questions, and sharing the benefits of each pillow so you know exactly which ones will suit you, your business and your guests. 

Things to consider 

Compliance with British Standards

For peace of mind, you can rest assured that all pillows at Out of Eden have been tested to ensure compliance with the Furniture and Furnishings Fire Safety Regulations (1988)

Pillow menus 

Now more than ever, guests are looking for unique services to take their experience above and beyond their expectations. Simply put, a pillow menu allows you to offer a wide variety of pillow choices, allowing your guests to customise their stay with their own preferences. 

Pillow menus can be quite an affordable way to indulge your guests, while simultaneously giving you an indication of guests’ favourite fills, in turn making replenishment of such bedding pieces far more accurate and less like guess work. Within your pillow menu, consider offering a choice between three or four synthetic and natural options. 

For some guests, allergies to natural products can be a huge decider, while others prefer a down or feather option. In addition, try providing a softer pillow amongst firmer ones to ensure there’s something to suit everyone. 

NOMITE and Downafresh 

Guests who suffer from dust allergies may be particularly cautious about sleeping in natural bedding, as feather and down pillows and duvets can be a breeding ground for dust mites. 

However, all Out of Eden's natural bedding products are encased in 100% mite-proof casings with NOMITE and Downafresh accreditation. 

This means that the weave is so tight, due to being manufactured to the highest welfare and hygiene standards, that even those microscopic pests can’t penetrate the barrier, thus giving your guests that extra peace of mind. 

Your pillow questions answered 

1. Should I choose a natural or synthetic fill? 

This is entirely dependent on personal preference. Natural fillings are popular due to being a breathable, moisture-wicking and long-lasting option with the added benefit of being fully hypoallergenic due to their NOMITE and Downafresh certification. 

Synthetic fillings tend to be a more affordable, non-allergenic alternative that are typically easy to wash and mostly odourless. They’re also an ideal choice for those looking to appeal to vegan guests. 

2. How often should I replace pillows? 

This is largely determined by the pillows you select. For example, hollowfibre pillows tend to be a cheaper option due to their shorter lifespan, while our bestselling Wash & Bounce pillows can last for years to come. 

The price you pay for a pillow is largely indicative of how long it will last, but you can also tell when a pillow needs replenishing as it will be flatter and hard to fluff up. 

3. Should I choose soft, medium or firm pillows? 

Rather than offering the same two pillows, we recommend starting with a firmer, more supportive pillow on the bottom with a soft or medium pillow on top. This way, you’re twice as likely to offer a pillow that suits your guest, while typically being more comfortable for them, too. 

4. How do I choose the right pillow for my guest? 

Unfortunately, no one pillow suits all. With variances in people’s sleep positions, preferences and health needs, it would be impossible to select just one. That’s why pillow menus are a great choice, though we also recommend trying the pillows out yourself to get an accurate understanding of what you, and therefore your guests, may prefer. 

5. What is the difference between duck and goose? 

Goose feather and down is regarded as the most premium fill, with duck feather and down the more affordable option. Goose feather and down fillings deliver excellent insulation at a low weight, so a pillow or duvet can be light and lofty as well as warm or supportive. Duck alternatives can have similar properties but with slightly more weight. 

Due to being a natural product these fills can have a slight odour when new, but a quick airing for 24 hours will remove this. 

6. What is the difference between feather and down? 

Feathers are the rigid plumage found on the outside of duck and geese, heavily desirable due to its ability to provide support and structure. Down is the light fluffy coating found beneath the feathers, renowned for its softness and insulation, making it a popular filling in bedding and clothing due to its loftiness and lightness. 

7. Are the natural-fill materials ethically sourced? 

Yes, absolutely. Out of Eden's natural-fill pillows are made in Scotland by our sister company dùsal, a member of the European Down and Feather Association. This means that the natural fillings are responsibly sourced as a by-product of the food industry, with no duck or goose being bred for the sole purpose of harvesting down or feathers. 

Premium natural-fill pillows 

Classic Duck Feather & Down Pillow 

Filled with 85% supportive feather and 15% comfortable and cosy down, this is the classic natural hotel pillow. Made in Scotland from European feather and down, it is NOMITE and Downafresh certified. 

  • Firmness: medium-soft 
  • Casing: 100% cotton, 233-thread count, piped edging 
  • Washable: Yes, at 40°C

Luxury Goose Down Surround Pillow 

This is the ultimate natural filled pillow due to its high-quality casing, fill and Scottish craftsmanship. A superior 300-thread count piped case contains a supportive goose feather core surrounded by soft and cosy goose down. 

Only the finest white European goose feather and down is used and it is NOMITE and Downafresh certified.

  • Firmness: medium-firm 
  • Casing: 100% cotton, 300-thread count, piped edging 
  • Washable: Yes, at 40°C 

Synthetic fills to suit every guests 

Wash & Bounce Pillow 

An Out of Eden bestseller! 

Ever since a customer requested a pillow be manufactured that would retain its shape and quality wash after wash, the Wash & Bounce pillow has remained our most popular! 

Extremely long life, the pillow is designed to retain its loft and be plumped back into shape no matter how many times it’s used and washed. 

  • Firmness: medium 
  • Casing: 100% cotton, 233-thread count, piped edging 
  • Washable: Yes, at 40°C

Costsaver Soft Hotel Pillow 

Our most affordable option 

With a typical lifespan of 6-9 months, these hollowfibre pillows tend to last for a season or two before needing to be replaced. As an affordable option with a shorter lifespan, these make ideal spare pillows due to their hypoallergenic synthetic fill. 

  • Firmness: soft 
  • Casing: 50/50 polycotton 
  • Washable: Not recommended

Costsaver Hotel Pillow 

A low-cost all rounder 

Filled with a heat-crimped polyester filling, the fibres are less likely to clump in our mainstay hotel pillow than a hollowfibre fill, making it an ideal washable alternative. This pillow provides plenty of support and will retain its shape for longer. 

  • Firmness: medium-soft 
  • Casing: 50/50 polycotton
  • Washable: Washable with care, 40°C

Classic Just Like Feather Pillow 

The feel of feather 

Comparable with the bouncy, plumper feel of a feather pillow, this microfibre pillow has been specially designed to offer a compact, firmer feel likened to that of natural feather fills, but is in fact made from recycled plastic bottles, therefore offering a great sustainable option. 

  • Firmness: medium-firm 
  • Casing: 100% cotton, 233-thread count 
  • Washable: Washable with care, 40°C

Classic Just Like Feather & Down Pillow 

A four-star staple 

With a fantastic feather- and down-like filling and long lifespan, this is a great option for those wanting to offer the soft, cosy and supportive feel of a natural fill with all of the hypoallergenic benefits. The 50/50 blend of microfibre and 3-denier fibre ensures a lofty feel that can be plumped up. 

  • Firmness: medium
  • Casing: 100% cotton, 233-thread count 
  • Washable: Washable with care, 40°C

Luxury Just Like Down Pillow 

For both luxury and sustainability 

One of the most luxurious and sustainable pillow choices on the market, the filling is produced in Germany from recycled plastic bottles with full traceability on its sourcing from collection all the way through to the manufacturing process. The soft synthetic clusters can be plumped up for loftiness to closely match the desirable touch and feel of down. 

  • Firmness: medium 
  • Casing: 100% cotton, 233-thread count, piped edging 
  • Washable: Yes, 40°C


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