Luxury Duck Down Surround Pillow

Day-to-day use:
Always use a protector to minimise the need for laundering. Do not use deodorising sprays or any other treatments. Air regularly to ensure any moisture is released and the fillings can re-loft. Natural-fill products may have a slight odour when new so air for 48 hours before using.

Washing:
Wash in a machine with at least 50% empty space when loaded dry so the item and its filling can move fully; duvets need to be washed in an industrial-sized machine.
Wash at 40°C or lower a gentle or delicate cycle and avoid rapid or ready-to-wear cycles.
Use only gentle detergents and avoid bleaching agents and fabric conditioners.
Use a high-speed spin cycle to remove as much water as possible after washing.
Take care when removing the item from the machine as it can get caught and tear when wet.
Never leave bedding products wet or damp as the fillings may start to degrade.
Tumble dry at a low temperature on a long cycle, in a machine with at least 60% empty space so the item and its filling can move fully and re-loft; duvets need to be dried in an industrial-sized machine.
Remove from the drier immediately when the cycle finishes and air for 24 hours to ensure that it is fully dry.
Always tumble dry duvets to ensure that the fillings are fully dried and re-lofted; air drying alone is not sufficient.

Dry cleaning:
We advise against dry cleaning all duvets and pillows because the chemicals used in dry cleaning can damage fillings.
Also the drying stage is critical to laundering bedding but is often not carried out properly during the dry-cleaning process.

Please note that all costs below exclude VAT.

Standard Next-Day Delivery

• Free delivery for orders over £60
• £6.50 for orders under £60
• Next-day delivery automatically applies to orders placed by 12 noon Monday to Thursday in selected areas*
• If your order falls outside these criteria, we aim to deliver within 2-3 working days

Scottish Highlands & Islands

• Free delivery for orders over £100
• £8.50 for orders under £100
• We aim to deliver within 2-5 working days depending on your location

Northern Ireland & Isle of Man

• Free delivery for orders over £100
• £12.00 for orders under £100
• We aim to deliver within 2-4 working days depending on your location

The Channel Islands

• Delivery costs depend on the weight of your order and will be calculated at checkout. To see details, please visit our Delivery & Returns page
• We aim to deliver within 2-4 working days

Beds, Mattresses & Sofa Beds

• These products are made to order and are therefore non-returnable and non-refundable unless there is a manufacturing fault or damage on delivery
• The current lead time for beds and mattresses is 3-4 weeks
• The current lead time for sofa beds is 6-8 weeks
• Delivery is free to mainland UK
• Delivery charges apply for any island deliveries - please contact us for a quote

Folding Beds

• Please see individual product information for delivery times and information

*For full details visit our Delivery & Returns page