Why a Guest Information Folder Matters in Guest Accommodation
A well-designed guest information folder is more than just a booklet — it’s your opportunity to guide, reassure and impress your guests from arrival to departure. For procurement and housekeeping teams, it also helps you reduce guest queries, improve service turnaround and standardise guest information across rooms and properties. According to our blog article, “Top 10 Essentials Every Self-Catering Property Needs”, a guest information folder is described as “an absolute essential” for self-catering hosts. Out of Eden+1
Our Range of Guest Information Folders & Welcome Books
We supply a comprehensive selection designed for hospitality use:
- Guest information folders (A4, A5, ring-binder, bespoke printed and blank)
- Welcome books for holiday homes with pre-printed guest instructions pages
- Replacement inserts/ refill packs for existing folders
- Customisable covers with property branding or high-quality hospitality finishes
- Bulk packs & multi-room orders with standardised design for ease of roll-out
All formats are offered in trade quantities, designed for repeated guest changeovers and efficient maintenance.
Benefits for Procurement & Guest Services Teams
When you choose our guest information and welcome book range, you gain:
- Trade pricing & bulk discounts — ideal for multi-room or multi-property roll-outs
- Standardisation across rooms — same folder look and content for consistent guest experience
- Reduced guest enquiries — clearly presented information reduces front-desk demand
- Customisable branding — reflect your property’s personality, branding and service quality
- Fast UK delivery & hospitality-friendly logistics — ensures timely restocking for busy changeovers
- Support & guidance — advice on guest-friendly content, layout, and updates
How Properties Use Guest Information Folders & Books
Typical deployment scenarios include:
- Placing a guest information folder in each guest room or welcome tray
- Holiday lets providing a “welcome book” with local recommendations, Wi-Fi info and appliance instructions
- Housekeeping teams replacing old folders annually or when room décor updates occur
- Multi-property groups rolling out branded folders for consistency across their estate
- Self-catering hosts offering laminated version plus generic inserts to allow easy replacement
What is a guest information folder?
A guest information folder is a professionally prepared booklet or folder kept in each guest room. It provides essential information such as Wi-Fi codes, local attractions, emergency exits, housekeeping guidelines and property rules.
How is a guest information book different?
A guest information book is often used in self-catering or holiday-let properties and tends to be more extensive — combining welcome messages, local guide, appliance instructions and property history — rather than just operational information.
What quantities and pack sizes are typical for multi-room properties?
We supply folders in bulk packs (e.g., packs of 25 or 50) and offer multi-room pricing. This standardises rollout across your property or estate and reduces cost per unit.
What are the delivery lead-times and trade order conditions?
For trade orders above £60 (ex. VAT) in mainland UK we offer next-day delivery on stocked items when ordered before midday. Custom-printed folders may require longer lead times — please check with our trade team.
How often should I update the contents?
We recommend reviewing your guest information annually or after major changes (e.g., new Wi-Fi codes, refurbished rooms, updated local guide). Using refill packs makes updates efficient without replacing the entire folder.
