Delivery Policy
Out of Eden will be upgrading their internal system between 27th November 2025 to 2nd December 2025. As a result of this upgrade, we anticipate a small disruption to our usual level of service and the delivery times below. You will still be able to place an order online and our team will be trying their best to prepare and despatch it as soon as possible, but please be aware that there will be delays to shipping of orders. Next-day delivery is not available during this time period and we are working with a 3-5 working day delivery time for all orders.
For guaranteed delivery with the below delivery times, please order before 1pm on 27th November 2025.
We sincerely apologise for any inconvenience this may cause and we thank you for your patience whilst we improve our system.
FREE Next-Day Delivery on Orders Over £60 ex VAT*
Available in selected areas and on orders placed by 12 noon Monday to Thursday, excluding bank holidays. For any urgent next-day delivery enquiries, please contact our Customer Services Team on 01768 372 939.
| Standard Delivery Service | Delivery Times | Orders Over £60 exc VAT | Orders Under £60 exc VAT |
|
Next-Day** If ordered by 12 noon Monday - Thursday. Otherwise 2-3 working days. |
9am - 9pm Monday - Friday Saturday Delivery is available in some areas. |
FREE | £6.50 |
| Scottish Highlands & Islands Delivery Service | Delivery Times | Orders Over £100 exc VAT | Orders Under £100 exc VAT |
| 2-4 Working Days |
9am - 9pm Monday - Friday |
FREE | £8.50 |
| 3-5 Working Days |
9am - 9pm Monday - Friday |
FREE | £8.50 |
| Northern Ireland and Isle of Man Delivery Service | Delivery Times | Orders Over £100 exc VAT | Orders Under £100 exc VAT |
|
2-4 Working Days |
9am - 9pm Monday - Friday |
FREE | £12 |
| Channel Islands Delivery Service | Delivery Times | 0-40kg | 40-80kg | 80-120kg |
| 2-4 Working Days |
9am - 9pm Monday - Friday |
£25 | £50 | £75 |
| 120-160kg | 160kg+ | |||
|
|
£100 | FREE |
Christmas Delivery Deadlines
For guaranteed delivery before Christmas:
Mainland UK - Order by 1pm 22nd December 2025
Highlands & Islands - Order by 1pm 18th December 2025
For guaranteed delivery before New Year:
Mainland UK - Order by 1pm 30th December 2025
Highlands & Islands - Order by 22nd December 2025
Please be aware that our office will be closed from 24th - 31st December 2025.
Phone lines will be open 29th & 30th December 2025 9am - 4pm.
Normal business hours will resume on 2nd January 2026.
Delivery Terms
We only use express delivery services and aim to despatch all orders received by 12 noon on the same day. Orders received before 12 noon on Fridays may be delivered on Saturday. Orders placed after 12 noon on a weekday or at the weekend will typically be delivered within two or three working days.
For any urgent Next Day delivery enquiries please contact our customer service department on 01768 372 939.
Standard United Kingdom
Carriage and packing is free for orders over £60 (ex VAT), delivered anywhere in the UK except Scottish Highlands, Islands and Northern Ireland.
For orders with a value of less than £60 (ex VAT), we charge £6.50 (ex VAT) for carriage and packing.
Scottish Highlands & Islands
Carriage and packing is free for orders over £100 (ex VAT).
For orders with a value under £100 (ex VAT), we charge £8.50 (ex VAT) for carriage and packing.
Northern Ireland & Isle of Man
Carriage and packing is free for orders over £100 (ex VAT).
For orders with a value of less than £100 (ex VAT), we charge £12 (ex VAT) for carriage and packing.
The Channel Islands
Carriage and packing is calculated based on weight of the order with the following charges:
0-40kg = £25
40-80kg = £50
80-120kg = £75
120-160kg = £100
160kg+ = Free
Beds & Mattresses
Delivery is free to Mainland UK. Please note that delivery charge applies for any island deliveries – please contact us for a quote.
The current lead time for beds and mattresses is 2-3 weeks, for sofa beds it is 4-6 weeks.
For all folding beds please allow 48 hours for delivery.
Europe and rest of the world
Please note we only deliver goods within the UK and are unable to service any countries outside of Britain.
VAT
Carriage and packing charge is classed as a service and as such is subject to VAT.
VAT Rate on orders for delivery outside of the UK is 0% at Point of Purchase. Our standard Incoterms are DAP, which means the buyer is liable for all customs clearance charges (including all customs duties and import taxes) in the importing country. Our courier will contact you as soon as the goods are received in your country to organise the payment of the relevant Import Taxes and Duties, depending on the regulations in the receiving country.
Returns
When you buy anything from Out of Eden you are covered by our 30 Day Money Back Guarantee.
If you are not satisfied with any product ring us on 01768 372 939 to arrange a return. When you telephone you will be given a Returns Authorisation Number (valid for 30 days) and either sent a returns paid postage label or details of when our carrier will collect your package.
When returning goods do ensure that they are unused and in the original packaging because used, damaged or marked items received by us will not will be accepted for a refund.
We regret that beds, sofa beds, headboards, mattresses and custom made or special order items (embroidery, key fobs etc) are non-returnable and non-refundable unless there is a manufacturing fault. Any items bought in our sale or special offers are not covered by our FREE returns policy.
Folding beds are excluded from our free returns policy, however, they can be returned in a unused condition along with the original packaging for a small collection fee. Please call Customer Services on 017683 72939 for advice.
We will always exchange or refund faulty or damaged items. In order to resolve refund/replacement requests, please provide an image of the fault or damage.
Read more about our Returns Service here.
