The Out of Eden story began back in 1993 when it was founded by Ian and Janet Hartley with the ambition to provide accommodation providers with an extensive and innovative range of products to help operate their business – in short, everything they needed for great hospitality!
With a wealth of experience from running hospitality businesses of their own, they knew many of the challenges faced every day by people managing hotels, running B&Bs and guest houses, or operating holiday lettings and self-catering cottages.
Out of Eden is still a family-owned enterprise and managed by a leadership team with extensive experience across hospitality, retail, logistics and supply chain businesses. We are still located in the beautiful market town of Kirkby Stephen in Cumbria’s Eden Valley, between the Lake District and the Yorkshire Dales, from where we have grown sustainably into a leading independent supplier to the hospitality industry.
As well as offering over 2,000 products in our range, we are dedicated to making the ordering process as easy as possible for you, whether you choose to buy here on our website or, if you prefer, placing your order with our Customer Services Team.
From all of us, thank you for visiting our website and we hope you’re delighted with the selection of quality products available – the cost-saving guest essentials, classic hotel bedding and toiletries, luxury additions to your guest rooms and not forgetting those clever problem solvers Out of Eden is famous for.
Whatever the size of your hospitality business, from single holiday letting to hotel chains and everyone in-between, Out of Eden has the right products for you and, most importantly, the right products for your guests.
Our national courier partners will ensure your order is safely delivered right to your door. Next-day delivery is FREE on orders placed before midday Monday to Thursday and over £50 ex VAT. Exclusions do apply, see our Delivery page for more details.
Our customers told us that some pack sizes were too large, especially if storage space is limited. We asked our suppliers to create smaller packs, and many of them kindly obliged. And where smaller packs didn’t exist, we created our own solutions so you can buy exactly the quantity you need.
Your business is unique and we provide a range of products and services that deliver a personal touch throughout your establishment, such as our embroidery service which upgrades and enhances a wide range of textiles including hotel quality bed linen, towels, bathrobes and slippers.
There are certain products that you simply must try before you buy. We’re delighted to offer a selection of bedding and table linen fabric swatches, samples of toiletries, liquid soap, snacks and beverages, available upon request and free of charge.
If you’re not 100% happy with your products, please tell us. Simply contact us within 30 days of purchase and, if you’d like to return the items in question, we’ll organise a postage paid label, or a courier to collect the products and we'll refund the product price.
Whenever you call us or visit our stores, you’ll always speak to a fully trained person who will happily answer your questions. They can also offer product information or take your order in a manner that is friendly and polite – no hard sell, no pressure to buy, just good, helpful and honest advice.
As a values-led organisation our aim is to be an ethical, helpful and profitable company by valuing our customers, nurturing our team and by being involved in the local, national and global community.
More than mere words, we put these values into practice every day. Out of Eden will never be a purely profits-driven business, and we prefer to provide high quality products at a fair price to our customers, sourced as ethically and sustainably as possible, with the impact on the environment always a consideration.
This also extends to people, both our own employees and the welfare of those employed by our suppliers.
It has never been easier to shop for everything your business needs, with our full product range available to browse in store.
Our people continue to be the foundation for our growth and success, so we will always provide rewarding employment opportunities.
Every spring we release our catalogue which features our full range of products. Perfect for using it as a workbook to make ordering quick and easy.