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Out Of Eden

Policy Documents

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site. 
INFORMATION ABOUT US is a site operated by Out of Eden Limited (we, our, us). We are registered in England and Wales under company number 03178081 and have our registered office at Out of Eden Limited, Home Farm Buildings, Kirkby Stephen, Cumbria CA17 4AP. Our main trading address is Out of Eden Limited, Home Farm Buildings, Kirkby Stephen, Cumbria CA17 4AP . Our VAT number is 621 2326 86. We are a limited company. 
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. When using our site, you must comply with the provisions of our acceptable use policy. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents. 
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. 
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: 
  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:
    • loss of income or revenue
    • loss of business
    • loss of profits or contracts
    • loss of anticipated savings
    • loss of data
    • loss of goodwill
    • wasted management or office time 
and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. 
We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. 
Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our terms and conditions of supply. 
Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty. Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site. We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy. 
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy. If you wish to make any use of material on our site other than that set out above, please address your request to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. 
The English courts will have [non]-exclusive jurisdiction over any claim arising from, or related to, a visit to our site [although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country]. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. 
Out of Eden is a UK registered trade mark of Out of Eden Limited. 
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site. 
If you have any concerns about material which appears on our site, please contact Thank you for visiting our site.   
This acceptable use policy sets out the terms between you and us under which you may access our website (our site). This acceptable use policy applies to all users of, and visitors to, our site. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use. is a site operated by Out of Eden Limited (we ). We are registered in England and Wales under company number 03178081 and we have our registered office at Out of Eden Limited, Home Farm Buildings, Kirkby Stephen, Cumbria CA17 4AP. Our main trading address is Out of Eden Limited, Home Farm Buildings, Kirkby Stephen, Cumbria CA17 4AP. Our VAT number is 621 2326 86. 
You may use our site only for lawful purposes. You may not use our site:
  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our site
    • any equipment or network on which our site is stored
    • any software used in the provision of our site
    • any equipment or network or software owned or used by any third party. 
We may from time to time provide interactive services on our site, including, without limitation:
  • Chat rooms (including but not limited to Out of Eden's Live Chat).
  • Bulletin boards.
  • Links to our social networking activities (including but not limited to Blogger, Facebook and Twitter (interactive services).
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. 
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole. Contributions must:
  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate. Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site. 


At Out of Eden Limited, we are committed to protecting and respecting your privacy whenever we collect, process or store personal information about you. The General Data Protection Regulation (GDPR) became law on 25 May 2018 and sets out the privacy rights for individuals and provides a strict framework within which commercial organisations can legally operate. This law won’t alter how we use information about you, but it will make it easier for you to know your many rights regarding your personal data. 


We obtain information directly from you when you order products from us, register for an online account, sign up for our electronic communications or ask to receive our catalogues. This information may include your name, gender, date of birth, billing/delivery address, order history, email and telephone number. We may also keep a record of information shared with us if you contact us by post or telephone and if you voluntarily choose to complete customer surveys, provide us with feedback or participate in any prize draws and competitions.  We collect information about you if you accept the use of ‘cookies’ when browsing the Out of Eden website, (view our Cookies policy). This may include details of any search terms you’ve entered, purchases you made, items viewed or added to your basket, gift list and wish list choices, voucher redemptions, brands you show interest in, web pages you visit and how and when you contact us. Information gathered by the use of cookies in your web browser may also include information about your computer, such as your IP address, operating system and browser type. Cookies allow us to enable you to use our website efficiently. 


Most of the information we collect about you is to comply with our contractual obligations to you. Collecting your personal data during checkout when you buy from us using our website or by phone helps us to fulfil any orders you place with us, keep you informed about your order status, maintain, update and safeguard your account and respond efficiently to any future queries, refund requests or complaints you may have. In addition, we may use information gathered when you place an order, sign up for electronic communications, browse our website or choose to receive our catalogues to provide you with information about products or services which we feel may interest you. This information allows us to meet our legitimate interests as a business in understanding you better and providing you with the highest levels of service. It tells us what products to talk to you about and stops us from wasting your time unnecessarily with offers and promotions that are unlikely to be of interest.  Information about your internet connection and browser, such as your IP address and the country and telephone code where your computer is located, is used to deliver the best possible web experience to you. It also lets us protect you – for example, by helping us to identify possible fraudulent logins from unexpected locations. Information such as this is stored as anonymised statistical data about our users' browsing actions and patterns, and will not identify you as an individual. 


We share your data with trusted third parties employed by us or our suppliers in countries within or outside the European Economic Area to meet our contractual obligations to you in terms of processing your orders. These include the designated parcel carriers who dispatch your order and the designated payment providers who help us process payments, prevent fraudulent transactions and reduce credit risk. We also share your information with IT companies who support our website and other business systems. You can rest assured that we provide these third parties only the information they need to perform their specific services. They will only use your data for the exact purposes we specify in our contract with them and we work closely with them to ensure that your privacy is respected and protected at all times. We also ensure that if we stop using their services, any of your data held by them will either be deleted or rendered anonymous.  We will also share your information with regulatory authorities such as HMRC to comply with any legal obligations (statutory and regulatory obligations) when required to do so relating to business generally, for example tax, bribery and fraud/crime prevention legislation. 


We keep your data for as long as is necessary for the purpose for which it was collected, and in line with any legal, statutory and regulatory obligations which we are required to meet as a business. For example, if your order included a warranty, the associated personal data will be kept until the end of the warranty period. In addition, personal information gathered to fulfill an order will be retained for seven years in order to comply with our legal and contractual obligations. At the end of the retention period, your data will either be deleted completely or anonymised (for example by aggregation with other data) so that it can be used in a non-identifiable way for statistical analysis and business planning.  As you’d expect, we reassess our need to use your personal information on a regular basis and dispose of information which is no longer required. Should an account that you have set up with us remain inactive for seven years, it will be deemed inactive and we will close it. Thereafter, any personal data associated with it will be anonymised.  


We will use your personal data and details of your transactions to contact you by electronic means (e-mail) or by post with our latest news, products and services (including tailored special offers, discounts, promotions, events and competitions) on the basis of our legitimate business interests.  Of course, you are free to opt out of receiving our marketing communications at any time. You can do this by simply emailing our Sales team on, or writing to us at Out of Eden Limited, Home Farm Buildings, Kirkby Stephen, Cumbria CA17 4AP. You can also opt-out of future marketing communications by updating the settings in your online account if you have one, or clicking on the unsubscribe link that appears in every one of our email newsletters.  


We know that data security matters to all our customers. That’s why we treat your data with the utmost care and take all appropriate steps to protect it. All information you provide to us is stored on our secure servers. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption. We secure access to all areas of our websites using ‘https’ technology. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out testing to identify ways to further strengthen security.   


Your personal data is safer than ever under the current GDPR (General Data Protection Regulations) which came into effect on 25 May 2018. These regulations redefine your rights as governed by the lawful basis for data processing used at Out of Eden – namely our contractual obligations to you, our legitimate interests as a business, and our legal or statutory obligations under law. Your rights are summarised as follows:  

  • Consent: You may withdraw your consent to our processing of your personal information for a particular purpose at any stage by emailing our sales team at, calling us on 01768 372939 or writing to us at Out of Eden Limited, Home Farm Buildings, Kirkby Stephen, Cumbria CA17 4AP. However, please note that we may be obliged to retain your personal information where we have a legal or contractual obligation to do so. Our processing in that respect will be limited to what is necessary in furtherance of those interests or obligations. Withdrawal of consent will not have any effect on the lawfulness of any processing based on consent before its withdrawal. 
  • Access: You have the right to access the personal data we hold about you. To ask for your information please contact by emailing us at, by post at Out of Eden Limited, Home Farm Buildings, Kirkby Stephen, Cumbria CA17 4AP or call us on 01768 372939. We shall respond promptly within one calendar month from the point of receiving the request and all necessary information to process that request from you. If you are not satisfied with our resolution then you can contact the ICO by calling 0303 123 1113, or by going online to 
  • Rectification: You have the right to correct your personal data when incorrect, out of date or incomplete. To ask for your information to be amended please contact us by email at, call us on 01768 372939 or by post at Out of Eden Limited, Home Farm Buildings, Kirkby Stephen, Cumbria CA17 4AP.  
  • Restriction: Individuals can request that Out of Eden limits the way it uses their personal data. Out of Eden is not automatically obligated to delete the data. However, we will refrain from processing it in certain situations: If the data is inaccurate (during the verification process) If the individual does not want the data to be erased and requests restriction (which is different from the right to be erased) We no longer need the data, but the individual wants the data to be preserved so a legal claim can be exercised When taking measures to verify the data erasure request Once the data is restricted, we will cease to process it unless we have your consent, we need it for legal claims or to protect the rights of other individuals. 
  • Object: You have the right to object at any time to the processing of personal data concerning you, including any personal profiling, where we lack compelling legitimate grounds which override your interests, rights and freedoms, unless this relates to processing that is necessary for the fulfilment of our contractual obligations to you or our legal and statutory obligations. 
  • Erasure: You have the right to ask that we erase your personal data from our systems. 

You can easily contact us by either emailing us at, calling us on 01768 372939 or by post at Out of Eden Limited, Home Farm Buildings, Kirkby Stephen, Cumbria CA17 4AP.  We hope that you’ll talk to us first should you have any questions, comments or concerns regarding this privacy policy. Should you do so, we’ll do our best to resolve the matter to your complete satisfaction. Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113, or by going online to

 Ref: POW02

Out of Eden is committed to providing our customers with the best possible service. Unfortunately, from time to time, things can go wrong. One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers, and in particular by responding positively to complaints, and by putting mistakes right. Therefore we aim to ensure that:
  • We treat a complaint as a clear expression of dissatisfaction with our service which calls for an immediate response
  • You can expect to be treated with courtesy, respect and fairness at all times. We expect that you will also treat our team dealing with your complaint with the same courtesy, respect and fairness
  • We deal with the complaint promptly and confidentially
  • We respond the right way – for example, with an explanation, an apology where we have got things wrong, or information on any action taken etc
  • We learn from complaints and use them to improve our service for the future. 
We recognise that many concerns will be raised informally, and dealt with quickly.  Our aim is to resolve informal concerns quickly, either verbally or by email. An informal approach is appropriate when it can be achieved. But if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.   The formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently, and wherever possible resolved to the customer’s satisfaction. Out of Eden’s responsibility will be to:
  • Acknowledge the formal complaint in writing
  • Respond within a stated period of time
  • Deal reasonably and sensitively with the complaint
Formal Complaints Procedure   
  1. If you are unable to resolve an issue informally, you should write to Out of Eden either by letter to the Managing Director, Out of Eden Ltd, Home Farm Buildings, Kirkby Stephen, Cumbria CA17 4AP or email to   Your    correspondence should set out all the details of your complaint.  You can expect your complaint to be acknowledged within three working days of receipt.
  2. Out of Eden’s aim is to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated. Consequently, timescales given for handling and responding to complaints are indicative.  If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected. 

Ref: PO07

Out of Eden recognises its responsibility to manage the environmental impact of its activities, products and services.  In order to promote good environmental practices throughout the Company, the policy with regard to the environment is as follows:
  • To identify any effect of its activities on the environment. 
  • To comply with relevant environmental legislation and regulation. 
  • To minimise the inputs of utilities and resources and the outputs of emissions to the atmosphere, and wastes to disposal facilities; endeavouring to re-use, recover or recycle materials where possible.  
  • To ensure that environmental responsibilities are understood at all levels within the Company and provide appropriate training where needed. 
  • Where possible to ensure that suppliers understand the Company policy and assist them in developing responsible behaviour with regard to the environment. 
  • To strive for continual improvement in environmental performance.
Ref: PO03
It is the policy of Out of Eden to provide our customers with products and service of the highest quality. This is achieved by:
  • The establishment and continuous improvement of our Quality Management System
  • Compliance with customer requirements and other legal or technical standards
  • The establishment and review of quality objectives
  • Staff commitment to quality management and customer focus
  • Communicating this policy to all team members and other relevant stakeholders
Ref: PO01
Safety Data Sheets for all cleaning products on are available by emailing us at with details of the product. Our customer services team will be able to look at your purchase history and determine which version you require and email it to you. 
 Please note that toiletries products are governed by different legislation and are exempt from requiring a Safety Data Sheet.  Out of Eden toiletries do not contain any hazardous properties and are considered safe when used appropriately for their intended purpose.  If you feel you need information on how to store, use and dispose of your toiletries safely, please go through the above channel and we will be able to offer you advice.
Please help us minimise the effect we have on the environment by recycling your waste electrical goods. The WEEE logo (shown below) on the product or on its box indicates that this product must not be disposed of with your other general waste. We aim to encourage safe recycling of such waste, and you can help too, by contacting your local authorities who can advise you of a local approved waste disposal company who can collect your electrical waste. Alternatively you can return the item/items to Out of Eden and we will ensure correct disposal in accordance with the WEEE regulations.
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