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Why Buy From Out of Eden?

Articles | Out of Eden - 28.10.2016

Press 1 to listen to some digitised music and an occasional voice telling you that your call is important. 

Press 2 to be put straight through to the wrong department. 

Press 3 to be cut off. 

Press 4 to be left in eerie silence....

Or just hang up and re-dial 01768 372 939 to receive proper customer service from a team of real people who are here to help you; and are committed to giving you what you want, when you want it, and how you want it. 

At Out of Eden, our driving ethos has always been, and always will be, to give our customers better service, better products, and better value than anyone else. 

What does this mean in practice? 

It means we put ourselves in your shoes, we listen to what our customers want, and as a result we offer helpful and valuable services like: Real people giving proper service. 

We don’t use a call centre, we just have our own friendly and knowledgeable people who pick up the phone, listen to you, and help you in any way they can. If you prefer to order online, we’ve made our website as simple and helpful as possible too. And if you’d rather order by post, by email, or by fax; they’re all absolutely fine too.

No minimum order size. 

If you only want one item, you can have it, and it’s our pleasure to supply it.

Free delivery right to your door. 

If your order comes to more than £49 (exc. VAT) and you’re in mainland UK, we’ll pay the cost of delivering it to you. And if you’re based on at outlying island or anywhere in Europe, we’re still happy to arrange delivery by the best and most economical means we can find.

Small pack sizes. 

We know that standard pack sizes are often too large for many of our customers, so we get our suppliers to make them smaller; and where this isn’t possible, our own in-house team will make them up for you.

Money back guarantee and free returns. 

If you’re not completely happy with a product, for any reason at all, then you can just send it back within 30 days completely free of charge, and we’ll refund the product price in full.

We’ve got a conscience. 

We offer extensive ranges of Fairtrade and environmentally friendly products, because we care about the world we live in and it’s our pleasure to help our customers care too.

We’re problem solvers. 

We love finding solutions to our customers’ problems, and we love improving existing products and developing new ones to help make your lives easier. So if you have a problem, or a great idea, please tell us.

Free samples. 

We’re very happy to send you things like bedding or table linen swatches, samples of toiletries, liquid soap, or food and beverage supplies. Larger items can be ordered and our 30 day no quibble guarantee will allow you to return undamaged items in their original packaging once you’ve inspected them.

All of the team here at Out of Eden would love you to put us to the test, and judge for yourself whether we really are the best suppliers of hospitality products. So why not try us out today? 

No matter how small your order is, you’ll always receive the outstanding level of service which we’re proud to deliver.


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