When you buy anything from Out of Eden you are covered by our 30 Day Money Back Guarantee.
If you are not satisfied with any product ring us on 01768 372 939 to arrange a return. When you telephone you will be given a Returns Authorisation Number (valid for 30 days) and either sent a returns paid postage label or details of when our carrier will collect your package. We do, however reserve the right to raise a restocking and handling charge of 15% for goods totalling more than £100 excluding VAT.
When returning goods do ensure that they are unused and in the original packaging because used, damaged or marked items received by us will not will be accepted for a refund.
We regret that custom made or special order items (table linen, key fobs etc) cannot be returned. Any items bought in our sale, or special offers are not covered by our FREE returns policy but you can of course send them back at your own expense.
We will always exchange or refund faulty items.